TERMS AND CONDITIONS

Last updated: 21 April 2026

1. ABOUT US

This website is operated by Barbara Lello trading as Barbara Lello.

Business address: [business or correspondence address]

Registered in: England and Wales

2. APPLICATION OF THESE TERMS

These Terms and Conditions govern your use of this website and, where applicable, your purchase of any products, services, digital content, downloads, workshops, training, memberships or other materials made available through it.

By using this website, you agree to be bound by these Terms and Conditions. If you do not agree to them, you must not use this website.

3. USE OF THIS WEBSITE

You agree to use this website only for lawful purposes.

You must not:

(a) use this website in any way that is unlawful, fraudulent, abusive or harmful;

(b) attempt to gain unauthorised access to this website, any server on which it is stored, or any server, computer or database connected to it;

(c) knowingly introduce viruses, malware, trojans, worms, logic bombs or other material that is malicious or technologically harmful;

(d) interfere with, damage or disrupt any part of this website or any software, equipment or network on which it is hosted.

4. WEBSITE CONTENT

We make reasonable efforts to ensure that the information on this website is accurate and up to date. However, we do not guarantee that all content will always be complete, current, accurate or free from errors or omissions.

We reserve the right to amend, remove, suspend or withdraw any part of this website, and any content, product or service referred to on it, at any time and without notice.

5. INTELLECTUAL PROPERTY

All intellectual property rights in this website and its content are owned by or licensed to Barbara Lello unless otherwise stated.

This includes, without limitation, all text, copy, graphics, images, branding, logos, downloads, PDFs, workbooks, templates, guides, frameworks, training materials, course content and digital resources.

All rights are reserved.

You may access, download and print content from this website for your own personal, non-commercial use only.

You must not, without our prior written consent:

(a) copy, reproduce, republish or redistribute any content from this website;

(b) share, forward, sell or otherwise distribute paid materials;

(d) adapt, edit, translate or create derivative works from our materials for commercial use;

(e) remove any copyright, trade mark or other proprietary notices.

Purchase of any product or service does not transfer any intellectual property rights to you.

6. PERSONAL USE ONLY

Unless expressly stated otherwise in writing, all products, downloads, templates, workbooks, training materials and other resources are supplied for individual personal use only.

You may not share them with others, reproduce them for a group, use them in your own paid offer, or teach from them without our prior written permission.

7. INFORMATION ONLY

The content on this website, and in any products or services supplied through it, is provided for general information, education and business support purposes only.

It does not constitute legal, financial, tax, accounting, investment or other regulated professional advice. You remain solely responsible for your own decisions, actions and business choices, and should obtain professional advice where appropriate.

8. NO GUARANTEE OF RESULTS

Our products and services are intended to support clearer thinking, better decision-making, stronger visibility and more informed business action.

We do not guarantee any particular result or outcome, including increased sales, leads, revenue, profit, visibility, audience growth, engagement or business performance.

Results will vary depending on a range of factors, including your offer, pricing, positioning, implementation, consistency, audience, market conditions and wider business circumstances.

9. PRODUCTS AND SERVICES

We may offer free content, digital products, downloadable resources, workbooks, templates, training, workshops, memberships, strategy tools and other business support materials through this website.

We aim to describe all products and services as accurately as possible. However, we reserve the right to amend, update, withdraw or discontinue any product, service, pricing, feature or access arrangement at any time.

10. ORDERS AND PAYMENT

By placing an order, you confirm that all information you provide is true, accurate and complete.

All prices are shown in GBP/£ unless otherwise stated.

Payment must be made in full at the time of purchase unless we have expressly agreed otherwise in writing.

We reserve the right to refuse or cancel any order where there has been an obvious pricing error, technical issue, suspected fraud, or breach of these Terms and Conditions.

11. DIGITAL CONTENT AND ACCESS

Where you purchase digital content, downloads, templates, training, recordings or other digital products, access will usually be provided once payment has been received.

It is your responsibility to ensure that you have the necessary internet access, device capability, software and technical setup required to access and use the digital content.

We are not responsible for any inability to access content caused by your device, internet connection, software, firewall settings, email filtering, or any third-party platform or provider.

Where access is provided through a third-party platform, your use of that platform may also be subject to its own terms and policies.

12. SERVICES, WORKSHOPS AND SESSIONS

Where you purchase a service, workshop, consultation, session or similar offering, the details of what is included will be set out on the relevant sales page, booking page or confirmation email.

You are responsible for attending any live session, workshop or appointment at the agreed time and for providing any information reasonably required for delivery of the service.

We reserve the right to reschedule a service, session or workshop where necessary due to illness, emergency, technical failure or circumstances beyond our reasonable control. Where this happens, we will offer an alternative arrangement where reasonably possible.

13. CANCELLATIONS AND REFUNDS

13.1 Digital content

Where digital content is supplied immediately after purchase, you expressly agree that supply may begin during the statutory cancellation period and acknowledge that, once download, streaming or access begins, you may lose any statutory right to cancel.

Subject to your statutory rights, refunds are not generally available for digital products, downloads, templates, recordings, workbooks or other digital content once access has been granted or supply has begun, including where content has been downloaded, streamed or otherwise accessed.

13.2 Services and live offers

Any cancellation, rescheduling or refund terms specific to a service, workshop, session or live offer will be set out on the relevant sales, booking or confirmation page.

13.3 Statutory rights

Nothing in these Terms and Conditions affects your statutory rights. Where required by law, you may be entitled to remedies in relation to faulty digital content, services not provided with reasonable care and skill, or products that are not as described.

14. FREE RESOURCES

Any free guides, downloads, lead magnets, checklists or other free resources made available through this website are supplied for personal use only unless expressly stated otherwise.

We reserve the right to amend, replace, suspend or withdraw any free resource at any time.

15. ACCOUNTS, LOGINS AND MEMBERSHIP ACCESS

If you are given login details for any course, portal, membership area or protected content, you are responsible for keeping those details confidential and secure.

You must not share your login details or allow any other person to access content purchased by you unless we have expressly authorised this in writing.

We reserve the right to suspend or terminate access where we reasonably believe login details have been shared or used in breach of these Terms and Conditions.

16. THIRD-PARTY LINKS AND SERVICES

This website may contain links to third-party websites, tools, software, platforms or payment providers.

Such links are provided for convenience only. We have no control over the content, availability, terms, privacy practices or services of third parties and accept no responsibility for them.

17. LIABILITY

Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so.

To the fullest extent permitted by law, we shall not be liable for any indirect or consequential loss, loss of profits, loss of business opportunity, loss of goodwill, loss of anticipated savings or loss of data arising out of or in connection with your use of this website or any product or service purchased through it.

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to internet failure, software failure, platform outage, illness, emergency, acts of God, strike, or other unforeseen event.

18. PRIVACY

Your use of this website is also governed by our Privacy Policy and, where applicable, our Cookie Policy.

19. COMPLAINTS

If you have any question, concern or complaint, please contact us at:

[email protected]

We will respond within a reasonable time.

20. CHANGES TO THESE TERMS

We may amend these Terms and Conditions from time to time.

The most current version will always be published on this website and will take effect from the date of publication.

21. GOVERNING LAW

These Terms and Conditions are governed by the law of England and Wales.

Any dispute arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where applicable consumer law provides otherwise.